Frequently Asked Questions
- What does a merchant need to get started?
- Why do I need a Merchant Account?
- Do I need to change banks?
- What credit cards are accepted by the gateway?
- What payment options are available?
- What are the hours of operation for the system?
- If a customer makes a payment by mistake, pays too much, or wishes to return an item, can a merchant refund the customer's money?
- Can funds be preauthorized on a customer's credit card for later payment?
- What hardware/software do I need to offer online transactions?
- Is the customer redirected away from the merchant web site?
- Is instant online credit card validation?
- Is large batch validation available?
- What are the ongoing fees?
- What validity checks does the software perform for me?
- Is it safe for my customers to send personal information, including credit card numbers, over the internet?
- My website does not have SSL (Secure Socket Layer). How can I use FGB's Online products and protect my customers' credit card details?
- What level of encryption is used?